Your privacy matters to us. This page explains what personal data we collect, how we use it, and the rights you have as a player based in the Philippines. By using the platform, you agree to the practices described here. For questions, reach us at [email protected] or visit our FAQ page.
Last updated: 2025
A clear breakdown of the personal information money game gathers, the purpose behind each category, and how it helps us deliver a safe, smooth experience for every Filipino player.
When you create an account on money game, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement for online gaming in the Philippines and to set up your player profile. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. Your mobile number may be used to send one-time verification codes and important account security alerts. All registration data is stored on secured servers and is accessible only to authorised personnel with a legitimate operational need.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as your GCash or Maya account reference, or the bank account number linked to your withdrawal requests. We do not store full card numbers or complete banking credentials on our platform — payment processing is handled through encrypted channels with our payment partners. Transaction records including deposit amounts, withdrawal requests, and bet history are retained for regulatory compliance and to resolve any disputes that may arise. These records are kept for the minimum period required under applicable Philippine regulations and are not used for any purpose beyond account management and legal compliance. If you have questions about a specific transaction, contact [email protected] with your account details.
We automatically collect certain technical data when you use the money game platform, including your device type, operating system, browser version, IP address, and session timestamps. This data helps us identify and fix technical issues, optimise the platform for mobile devices commonly used by Filipino players, and detect unusual activity that may indicate fraud or unauthorised access. Betting activity — including the markets you browse, the bets you place, and the games you play — is recorded to personalise your experience and to fulfil our responsible gaming obligations. We may use aggregated, anonymised usage data to improve platform features and inform product decisions. No individual usage data is sold or shared with advertisers.
Before processing your first withdrawal, we may ask you to submit a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to confirm your identity. This Know Your Customer (KYC) process is a standard requirement for licensed online gaming platforms operating in the Philippines and helps prevent fraud, money laundering, and underage gambling. Submitted documents are reviewed by our compliance team and stored securely with restricted access. Once verification is complete, your documents are retained only for the period required by applicable law and are not used for any other purpose. If your verification is unsuccessful, our support team will guide you through the next steps via [email protected].
When you contact our support team by email or through the platform, we retain a record of your enquiry, the details you provide, and our response. This allows us to track the resolution of your issue and maintain consistency if you follow up at a later date. Communications data is used solely for customer service purposes and is not shared with third parties except where required by law. If you opt in to receive promotional communications, your email address will be used to send relevant offers and platform updates — you can withdraw this consent at any time by contacting [email protected]. Transactional messages related to your account security and activity cannot be opted out of, as they are necessary for the safe operation of your account.
money game uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most useful to Filipino players so we can prioritise improvements. We do not use third-party advertising cookies or share cookie data with ad networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain platform features. For a full list of the cookies we use and their purposes, contact [email protected].
As a player in the Philippines, you have specific rights over your personal data. Here is what you are entitled to and how to make a request.
To exercise any of these rights, send a written request to [email protected] with your registered account details and a description of your request. We aim to respond within 30 days.
We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive data at rest is stored using strong encryption standards. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law.
We retain your personal data for as long as your account is active and for the period required by Philippine law after account closure, which is typically a minimum of five years for financial and gaming records. Data that is no longer required is securely deleted or anonymised. In some cases, your data may be processed by service providers located outside the Philippines — for example, cloud infrastructure or payment processing partners. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine data protection requirements. We do not transfer your data to countries with inadequate data protection frameworks without implementing contractual protections.
If you have any concerns about how money game handles your personal data, our FAQ page covers the most common questions from Filipino players. You can also reach our team directly at [email protected]. Ready to get started on the platform? Create your account today and enjoy sports betting and live casino entertainment with confidence.